The Concierge — health travel orchestrated by a single hand
The Concierge · The Invisible Hand

Precision. Empathy. Zero Friction.

Health travel, orchestrated by a single hand, a single point of orchestration so complete that the only thing you notice is that nothing goes wrong.

The Concierge

The hand you don't see.

There is a particular vulnerability that arrives with seeking care far from home: the unfamiliar corridor, the language that is almost yours, the family member waiting for news in the wrong time zone.

Concierge is the answer to that vulnerability. We call it The Invisible Hand, not a service you interact with so much as a presence you stop having to think about, because someone already has.

Care Intake
48-hour matching
Coordinators
Bilingual, on-ground
Accreditation
JCI · Icontec partners
Concierge Line
24/7 · single number
Our Operating System

The PPR Model

Plan · Provide · Recover, our proprietary methodology for clinical precision and patient peace of mind.

P
Plan · Phase 01

Strategic Alignment

Every itinerary begins with a diagnosis of the person, not just the pathology.

  • 48-hour care intake and expert medical matching
  • Secure telemedicine protocols to confirm clinical readiness before arrival
  • Travel architecture and itinerary design, built around the treatment, not the other way around
Strategic Alignment
Plan
Strategic Alignment
Within Provide

Standard & Premium.

Two standards of the same promise, every client is provided for in full; Premium simply widens the circle.

Every client receives the complete weight of Provide: admission facilitation, interpretation, and a single line open at any hour. Premium, our VIP Concierge, adds a dedicated vehicle standard, expanded access, and a stay curated with the same care as the treatment itself.

Accommodation

Partner properties with preferred rates and category upgrades.

Transfers & Transport

Mercedes sedan or Master van, dedicated to your itinerary.

Clinical & Nursing Support

Same standard, with a dedicated vehicle on call.*

Currency & Logistics

Currency handled directly, international transfers arranged, receipts organized.

Amenities & Access

VIP fast-track, curated dining, spa access, and recovery-focused activities.

Lifestyle & Personal Support

Standing lifestyle support: shopper, nanny, private chef, driver.

International Insurance

Insurance available with plan comparison support.

Concierge Fee

Coordination fee reflecting expanded access and dedicated service.

*Private nursing companion care (twelve-hour shifts) and follow-up GP consultations are available to either standard as an additional service, quoted separately.

Who We Serve

A Single Standard,
Five Relationships.

Concierge was designed around the patient, and it is exactly as rigorous whoever is holding the account behind them.

01 / 05

The Client

Coordinator

One, always

Pricing

Quoted once

For the individual traveling on their own account, arriving without an employer's benefit, an insurer's authorization, or a broker's referral standing behind them. A concierge is a private contract of trust. Pricing is transparent from the first conversation, quoted once and honored in full. There is one coordinator, reachable at any hour, from the first consultation to the last follow-up call home. Nothing is outsourced, and nothing is left for the patient to chase down alone.

The relationship every other one is built around.
02 / 05

Insurance Companies

Cross-border cases carry a particular kind of complexity. THTC provides a dedicated case manager, complete documentation support, and real-time patient monitoring — reducing liability while improving outcomes on every file.

Cross-border cases handled at the file level.
03 / 05

HTA / HR Leaders

A premium medical travel benefit, with zero administrative burden on your team. THTC manages every touchpoint, from pre-approval through reintegration, so the benefit feels effortless on both ends.

The benefit that feels effortless on both ends.
04 / 05

Corporate Wellness

Concierge Executive Physicals, biohacking protocols, and mental reset programs, built for C-suite and high-performance teams who expect precision and privacy in equal measure.

Built for C-suite and high-performance teams.
05 / 05

Facilitators & Brokers

THTC operates as an in-country strategic partner, not a competitor, handling logistics, clinical liaison, and post-care continuity, so you can stay focused on the relationships you've already built.

Partner, not competitor.
Pilar Díaz — Founder & CEO, THTC
The future of medical travel isn't about where the patient goes, it's about how efficiently and humanely they are cared for during the most vulnerable moments of their lives.
Pilar Díaz
Pilar Díaz
Founder & CEO · THTC
PrecisionEmpathyZero friction24/7 orchestrationThe invisible handOne coordinatorPlan · Provide · Recover
PrecisionEmpathyZero friction24/7 orchestrationThe invisible handOne coordinatorPlan · Provide · Recover
Begin the conversation

Tell us what brought you here.

The first step is a conversation with Pilar no obligation, no template. As much or as little as you'd like to share.

Emailinfo@healthtravelerconsultant.com
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